Cancellation and Refund Policy

1. Free plans

ARIA Starter and ThetaDash Free cost nothing and need no payment method. There is nothing to cancel or refund. You can stop using them or delete your workspace at any time.

2. Cancelling a paid plan

A workspace admin can cancel from the billing settings of the product at any time. Cancellation stops the next renewal. You keep access to the paid plan until the end of the period you have already paid for, after which the workspace moves to the free plan where one exists, or is closed.

3. Refunds

• We do not refund the unused part of a monthly or annual period after you cancel.
• If you were charged twice, charged after a valid cancellation, or charged the wrong amount, we will refund the incorrect charge in full.
• Where the law gives you a right to a refund, that right applies.

To ask for a refund, email us within 30 days of the charge with your workspace name and the payment reference. Approved refunds go back to the original payment method. Banks and card networks usually take 5 to 10 business days to show them.

4. Changing plans

When you move to a different plan, the new plan replaces the old subscription. We do not charge two subscriptions for the same workspace at once.

5. Failed payments

If a renewal payment fails and is not recovered, the workspace may be moved to the free plan or suspended until payment succeeds. Your data is not deleted because of a failed payment alone.